Shipping policy

Pedont Shipping Policy

Last Updated: October 2, 2026

Thank you for shopping with Pedont. We are committed to processing and delivering your orders as efficiently as possible. This Shipping Policy explains how we process, ship, and deliver orders placed through Pedont.

1. Order Processing

Orders are generally processed within 1–3 business days after payment has been successfully received.

Business days are Monday through Friday, excluding federal holidays.

Orders placed on weekends or holidays will generally begin processing on the next business day.

Processing times may be longer during holidays, promotions, sales, or periods of unusually high order volume.

2. Shipping Methods

Pedont offers shipping options based on the customer's location and the shipping services available at the time of purchase.

Available shipping methods and estimated delivery times will be displayed during checkout.

Delivery estimates are provided by the shipping carrier and are not guaranteed.

3. Shipping Times

Estimated delivery times begin after your order has been processed and shipped.

For orders within the United States, delivery typically takes approximately 3–7 business days after processing.

International delivery times may vary depending on the destination, customs procedures, and shipping carrier.

Please understand that delivery dates are estimates and may be affected by circumstances outside of Pedont's control.

4. Shipping Charges

Shipping charges are calculated and displayed during checkout based on the customer's shipping destination, order size, weight, and shipping method selected.

Any applicable shipping fees are the responsibility of the customer unless Pedont specifically offers free shipping or another shipping promotion.

5. Order Tracking

When tracking information is available, Pedont may provide a shipping confirmation email containing your tracking number.

You can use the tracking number provided by the carrier to monitor your shipment.

Please allow some time for tracking information to become available after your order has been shipped.

6. Accurate Shipping Information

Customers are responsible for providing accurate and complete shipping information when placing an order.

Please carefully check your:

  • Full name
  • Shipping address
  • Apartment, suite, or unit number
  • City
  • State or province
  • ZIP or postal code
  • Country
  • Phone number, when required

Pedont is not responsible for delays, returned packages, additional shipping charges, or lost shipments caused by incorrect or incomplete shipping information provided by the customer.

If you realize that your shipping information is incorrect, please contact Pedont as soon as possible.

7. Delayed Shipments

Pedont makes every reasonable effort to ensure timely delivery. However, we are not responsible for delays caused by circumstances outside our control, including:

  • Severe weather
  • Natural disasters
  • Carrier delays
  • Transportation interruptions
  • Holidays
  • Customs delays
  • Incorrect address information
  • Government restrictions
  • Other unforeseen circumstances

If your order appears to be delayed, please first check the tracking information provided by the shipping carrier. You may also contact Pedont for assistance.

8. Lost or Stolen Packages

Once an order has been delivered to the shipping address provided by the customer, Pedont is generally not responsible for packages that are lost or stolen after delivery.

If your tracking information shows that your package was delivered but you cannot locate it, please:

  1. Check around your delivery location.
  2. Ask household members or neighbors whether they received the package.
  3. Contact the shipping carrier.
  4. Contact Pedont if you need additional assistance.

Pedont may assist in contacting the carrier, but replacement or refund requests will be reviewed on a case-by-case basis.

9. Damaged Packages

If your package arrives damaged, please take photographs of the package and the damaged product before discarding the packaging materials.

Contact Pedont as soon as possible and provide:

  • Your order number
  • Photographs of the package
  • Photographs of the damaged product
  • A description of the damage

We will review the situation and determine the appropriate resolution in accordance with our Return & Refund Policy.

10. International Shipping

If Pedont offers international shipping, customers are responsible for applicable customs duties, taxes, import fees, or other charges imposed by the destination country unless otherwise stated at checkout.

International orders may be delayed because of customs processing.

Pedont cannot guarantee delivery timeframes for international orders because customs procedures vary by country.

Customers are responsible for ensuring that products ordered can legally be imported into their country.

11. Address Changes

If you need to change your shipping address after placing an order, contact Pedont as soon as possible.

We will make reasonable efforts to update the address before the order ships. However, we cannot guarantee that an address change will be possible after an order has been processed or shipped.

12. Returned or Undeliverable Packages

If a package is returned to Pedont because of an incorrect address, incomplete address, refusal of delivery, or failure to claim the package, we may contact you to arrange reshipment.

Additional shipping charges may apply to reship the package.

If you choose not to have the package reshipped, any refund will be handled in accordance with our Return & Refund Policy.

13. Shipping Restrictions

Certain products may be subject to shipping restrictions based on their nature, destination, carrier requirements, or applicable laws.

Pedont reserves the right to cancel or refuse shipment of an order when necessary to comply with applicable laws, regulations, carrier requirements, or safety considerations.

14. Contact Us

If you have questions about shipping or your order, please contact us:

Pedont
8171 US Highway 431, Suite E PMB 1005
Albertville, AL 35950
USA

Email: hello@pedont.com
Phone: +1 786-985-5770
Website: www.pedont.com

We appreciate your business and thank you for choosing Pedont.